In business there is something called the Pareto Parity, which theorises that 80% of your revenue comes from 20% of your customers. This is why we previously wrote on why customer loyalty is important. In general positive customer experience ties in closely with strong customer loyalty. In today’s post, we’ll focus specifically on how to […]

With the new DRB bonus launched by the government, many F&B businesses in Singapore are upgrading technologically to get that nifty $10,000 payout. One of the most popular technological solutions for F&B business is a modern POS system. POS systems have come a long way from being just a simple cash register machine. Be it […]

Tell Us More About Angel Supermart Hi, yes I am running two different businesses, Ok Chicken Rice and Angel Supermart  How we started was 6 years ago, I was actually a real estate agent by trade and a couple rented a small little place from us to start a minimart.  Unfortunately, six week later they […]

If you work in retail, I have no doubt that you’ve met your fair share of customers from hell. It might even get so bad that you feel like quitting your day job. But things do not have to be that way.  There are ways to handle difficult customer situations and still achieve a desirable […]

The COVID-19 pandemic has exposed how vulnerable retailers are and why it’s so important to digitise their business. During the lockdown, retailers that had established online presence and upgraded digitally managed to survive and even thrive during the time of crisis. If you still feel that digitally upgrading is not a priority then just take […]

Phase 2 of reopening has been announced yesterday with a start date of 19 Jun. While retail and f&b stores has been given the green light to reopen, there are some key information that owners should know. Below are the key-points extracted from a CNA article announcing the reopening of businesses in Singapore. 1. Retail […]

In our previous post, we talked about the new government scheme which encourages F&B and Retail businesses to adopt digital solutions that help improve their businesses. With the release of new information on qualification criteria and important dates, here is an update on the Digital Resilience Bonus. What Is Digital Resilience Bonus Digital Resilience Bonus […]

The recent pandemic have significantly affected the world in every aspect. It isn’t surprising to learn that there a potential recession is looming over the horizon. As a business owner, it is very important to find ways to protect your company and try to “recession proof” your business. Here are four suggestions for you to […]

Click here for an updated article on the Digital Resilience Bonus. In this period of crisis, COVID19 has exposed how vulnerable certain sectors are when it comes to their business processes. The situation has also highlighted how important it is to have an online presence and digitally upgrade. The IMDA is set to introduce the […]

The lockdown here in Singapore came at an abrupt time, causing many stores to be unable to adapt or find solutions easily. Restaurants that were unable to adapt had to shut down completely Others had to look at adding delivery options and takeout to minimise their losses. While there is no surefire solution on what […]